Community Manager
21 hours ago
Nexus Mods is seeking an experienced Community Manager to join our team in Exeter, UK. As a key member of our community team, you will be responsible for interacting with and supporting our community of tens of millions of users.
This is a hybrid role, requiring Wednesday and Thursday working in the office and Friday and Saturday working from home. You will need to have prior community management experience and be able to work independently, taking ownership of decision-making.
Key Responsibilities- Manage and coordinate our moderation team, ensuring they continue to do a good job and providing support when needed.
- Help to expand the reach of Nexus Mods by communicating with mod authors from games we do not currently support.
- Provide the community perspective when working with the Design, Web, or Vortex teams on projects.
- Oversee content moderation reports and inboxes, including reported content from mod pages, images, and collection uploads.
- Manage account fraud detection and site-wide policy and communications.
- Strong communication skills, both verbal and written.
- Ability to remain calm and impartial in challenging situations.
- Experience working with large communities and extensive moderation experience.
- Ability to work independently and take ownership of decision-making.
- A competitive salary between £35,000 - £50,000 depending on experience.
- 25 days holiday per year, plus additional holiday days after 1, 3, and 5 years of service.
- 3 days off per week.
- An allowance of 25 Euros per month for video games.
- Employee Assistance Programme and private BUPA healthcare.
- High-spec hardware for work and personal use.
Nexus Mods is a leading gaming community with a user base of over 45 million users and serving over 3 billion page views per year. We are committed to making modding games as easy as possible and have supported our community by paying out $7,000,000 to creators since 2018 and donating around $200,000 to charity.
We celebrate diversity and want you to bring your whole self to work. We undertake Diversity, Inclusion, and Belonging training to be more aware of diverse views and our own biases.
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