IT Change Management Specialist

1 day ago

London, Greater London, United Kingdom Hyperion Insurance Group Ltd Full time
IT Change Analyst

Hyperion Insurance Group Ltd is seeking a highly motivated IT Change Analyst to join our IT Governance team. This role offers a fantastic opportunity to work across a wide variety of disciplines, developing valuable experience in IT Service Management.

Key Responsibilities:
  • Change Process Management: Maintain the IT change processes and procedures to review proposed changes and minimize downtime of critical business systems and infrastructure.
  • Change Governance: Mature the change management process, demonstrating continual service improvement by researching audit-related changes to process compliance and implementing and communicating those changes.
  • Change Coordination: Chair CAB and ECAB meetings as required, ensuring changes are documented and implemented according to change management process and policy.
  • Process Documentation: Prepare process documentation, prepare evidence of process compliance, and answer questions posed by auditors regarding the change management process.
  • Performance Reporting: Provide relevant management information relating to all changes and releases, including detailed trend analysis to show performance.
  • Stakeholder Engagement: Hold regular change performance reviews with global business units to discuss areas of success and areas of concern.
  • Incident Management: Work with the incident and problem manager to recover services as quickly as possible in the event of a failed, service-impacting change.
  • Process Improvement: Enhance existing KPI metrics for measuring overall and individual success rates and provide reports based on output.
  • Change Control: Ensure only clearly defined and sanctioned change is released to production environments, demonstrating adherence to process and appropriate documentation and approval to satisfy business and audit requirements.
Requirements:
  • IT Change Management Experience: Proven experience in IT Change Management, particularly in applying and adapting various Change governance frameworks to align with organizational culture.
  • Team Collaboration: Experience working in blended, multi-disciplinary, and multi-vendor teams.
  • Financial Management: Familiarity with financial management, control, and stewardship of IT assets and resources used in delivering IT services.
  • Project Management: Knowledge of deployment and testing methodologies, along with experience in multiple project management approaches, including Waterfall and Agile.
  • ITSM Platforms: Experience with ITSM platforms like ServiceNow is a plus.

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