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Change Management Specialist

2 months ago

London, Greater London, United Kingdom VML Enterprise Solutions Full time
Job Title: Change Management Specialist

We are seeking a highly skilled Change Management Specialist to join our team at VML Enterprise Solutions. As a Change Management Specialist, you will play a crucial role in driving the successful adoption and utilization of new technologies and processes across our global organization.

Key Responsibilities:
  • User Role Definition: Develop clear and concise role profiles outlining responsibilities and system access needs for various user groups.
  • Needs Analysis: Lead use case analysis workshops to understand user needs, pain points, and desired outcomes.
  • Data Analysis: Design and analyze surveys to gather user feedback and measure adoption progress.
  • Training Development: Collaborate with subject matter experts (SMEs) to create engaging and effective training materials (e.g., presentations, guides, videos).
  • Training Delivery: Facilitate engaging training sessions for end-users, tailoring content to different audiences and learning styles.
  • Feedback and Communication: Collect, analyze, and distribute user feedback to relevant stakeholders. Provide regular progress updates, manage risks and issues, and ensure effective communication across the organization.
  • Program Governance: Contribute to program governance structures, including documentation, reporting, and stakeholder management.
Requirements:
  • Proven experience as a Change Management Specialist or similar role.
  • Experience leading and driving change.
  • Strong understanding of change management principles and methodologies.
  • Excellent communication, presentation, and facilitation skills.
  • Experience in designing and delivering training programs.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience working with global stakeholders is a plus.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
  • Willingness to travel to client sites within the UK and potentially within the EU.
About VML Enterprise Solutions:

We believe that we are what we do, not just what we say. Our shared values and behaviors show how to bring the VML Enterprise Solutions culture to life through the actions we all take every day:

  • Connect Meaningfully
  • Inspire Creatively
  • Include Purposefully
  • Approach Positively

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nesté, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of £29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.