Current jobs related to Reception Manager - London Gatwick Airport - Arora Hotels Limited

  • Reception Supervisor

    5 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Administrator

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    5 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Reception Manager

    2 days ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Manager to oversee our small team based in the ground floor of a multi-occupied building in the Waterloo area.The successful Reception Manager will work alongside one other receptionist overseeing the building’s reception operation. They will organise and manage small events and pop ups in the lobby...

  • Reception Manager

    3 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a strong and passionate Reception Manager (Team Leader), who can drive our teams outstanding front of house services across 4 buildings in Kings Cross. The successful candidate will manage a team of 3 Receptionists, as they operate the reception services within our clients multi-occupied buildings. They will be...

  • Reception Team Manager

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and leading a team of Receptionists to deliver outstanding services across our multi-occupied...

  • Reception Team Manager

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and leading a team of Receptionists to deliver outstanding services across our multi-occupied...

  • Reception Services Manager

    22 hours ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Services Manager to oversee our team of 9, based at one of the world's largest general insurance & reinsurance companies in the city.The Reception Services Manager is the most senior member of our team on site. Overseeing event planning, reception, switchboard and AV services team, as well as being...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area and ensuring that our clients' businesses receive exceptional service.Key...

  • Reception and Hospitality Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception and Hospitality Host **Job Summary** Portico Corporate Reception Management is seeking a highly skilled and experienced Reception and Hospitality Host to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our clients and their guests. **Key...

  • Reception Team Leader

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area, ensuring that our clients' businesses receive exceptional service.Key...

  • Reception Team Leader

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area, ensuring that our clients' businesses receive exceptional service.Key...

Reception Manager

2 months ago

London Gatwick Airport, United Kingdom Arora Hotels Limited Full time
About the Role

We are seeking a highly motivated and experienced Reception Manager to join our team at Arora Hotels Limited. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Lead the Front Office Team: Foster a positive and productive team environment, ensuring that all team members are focused on delivering exceptional guest service and meeting brand standards.
  • Manage and Inspire the Team: Motivate and coach the team to achieve maximum guest feedback scores and increase revenue potential through upselling and promotions.
  • Implement Sales and Marketing Strategies: Work closely with the Revenue Manager to implement sales, marketing, and rates policies that drive revenue growth and meet business objectives.
  • Guest Service and Resolution: Deal with guest concerns promptly, attentively, and efficiently, ensuring that all issues are resolved to the guest's satisfaction.
  • Team Development and Coaching: Coach, train, and support the team to provide consistently high standards of service, while continually looking for opportunities to improve and develop.
  • Rota Management and Administration: Manage rotas, timesheets, and holiday entitlements, taking into account occupancy and large group movements, especially those with early or late arrivals and departures.
  • Group and Flight Arrivals Management: Manage and oversee all groups and delayed flight arrivals, ensuring that all associated administration is handled efficiently and effectively.
Requirements
  • Strong Leadership and Motivational Skills: Proven ability to lead and motivate a team to achieve exceptional results.
  • Excellent Attention to Detail: Strong attention to detail and drive to maintain high standards of service.
  • Strong Communication and Interpersonal Skills: Excellent communication, interpersonal, and organizational skills, with the ability to work effectively with all stakeholders.
  • Proven Experience in Team Management: Proven experience of managing, coaching, and developing teams in a similar role within a 4-star hotel environment.
  • Approachable and Positive Manner: Approachable and positive manner, with a can-do attitude and ability to use initiative in challenging situations.
  • Ability to Work Under Pressure: Ability to work in a fast-paced environment and handle multiple tasks simultaneously, while maintaining a high level of professionalism.
  • Smart and Professional Appearance: Smart and professional appearance, with a high standard of personal presentation.
  • Good Working Knowledge of Hotel Systems: Good working knowledge of Opera PMS and Microsoft Office, with the ability to learn and adapt to new systems quickly.
  • High Standard of English: High standard of English, both written and spoken, with the ability to communicate effectively with guests and colleagues.
What We Offer
  • Competitive Salary: Competitive salary and benefits package, including holiday entitlement and opportunities for career progression.
  • Free Meals on Duty: Free meals on duty, with discounted employee friend and family rates at Arora Hotels.
  • Discounted Employee Benefits: Discounted employee benefits, including food and beverage discounts, Christmas gifts, and employee parties.
  • Introduce a Friend Scheme: Introduce a friend scheme, with opportunities to earn rewards and bonuses.
  • Cycle to Work Scheme: Cycle to work scheme, with discounts and benefits for employees who cycle to work.
  • UK Attraction Discounts: UK attraction discounts, with opportunities to explore and enjoy the local area.
  • Taste Card: Taste card, with discounts and benefits at local restaurants and bars.
  • Life Assurance Scheme: Life assurance scheme, with protection and support for employees and their families.
  • Wage Stream: Wage stream, with flexible and convenient payment options.
  • Employee Assistance Programme: Employee assistance programme, with support and resources for employees and their families.
  • Arora Star Employee Recognition: Arora star employee recognition, with rewards and recognition for outstanding performance and contributions.
  • Long Service Recognition Award: Long service recognition award, with rewards and recognition for employees who have achieved long service milestones.