Product Support Lead

2 days ago


York, York City, United Kingdom Talent Limited Full time

Take your career to new heights with Talent Limited in York, where you can lead a team delivering exceptional technical service as our Product Support Manager.

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We're looking for an experienced Professional to manage and develop our Product Support Team, comprising Sales and Applications Engineers. Your expertise will ensure the delivery of outstanding technical support and excellent customer experiences.

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The successful candidate will have significant experience in product support and leadership roles. As our Product Support Manager, you'll be responsible for leading and developing a talented team, working closely with colleagues across different departments, and driving business growth through innovative solutions.

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Talent Limited offers a competitive salary ranging from £55,000 - £70,000 per annum, depending on experience. You'll also benefit from opportunities for professional development and a collaborative work environment that fosters creativity and teamwork.

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Key Responsibilities:

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  • Lead and develop the Product Support Team\
  • Collaborate with cross-functional teams to drive business growth\
  • Develop and implement effective strategies for delivering exceptional customer experiences\
  • Manage and improve processes to optimize team efficiency\
  • Mentor and coach team members to achieve their full potential\
  • Contribute to the creation and implementation of business plans and strategies\
  • Ensure compliance with company policies and procedures\
  • Stay up-to-date with industry trends and best practices in product support\
  • Foster a positive and inclusive team culture\


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