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2 months ago
Reports To: HR Manager
Job Summary:This is a hands-on role, responsible for supporting the operation and making decisions relating to the management of staffing issues including development, retention, disciplinary, grievance, and attendance and performance concerns.
Basic Job Duties:Supporting the operational management teams to ensure that staff are developed, retained and satisfied.
Key Responsibilities:- Supporting the operational management teams to ensure that staff are developed, retained and satisfied.
- Being the key decision maker in staffing issues and working with the operational management teams on managing staff issues.
- Supporting the operations management team to deal with performance concerns, utilising the appropriate company policies and procedures.
- Building up an effective working relationship with line managers and supporting with their upskilling in proactively managing staff issues.
- Through the regular review of staff supervisions, proactively identify initial performance concerns and high performing staff, supporting the management team with early interventions.
- Ensuring that the operations management team are aware of the disciplinary and grievance procedures and supporting them appropriately to ensure that any issues are dealt with appropriately.
- Liaising with management to ensure that staff attendance, leave and performance is actively managed.
- Completing exit interviews at the earliest opportunity, providing feedback to the management team and identifying actions across the business to improve staff retention.
- Working closely with the operations management team to ensure staff supervisions and performance appraisals are conducted effectively.
- Work closely with the HR Team to deal with general HR queries through the HR Helpdesk, promptly respond to queries and working with the relevant departments to resolve issues raised.
- Work closely with the HR Team Leader and HR Manager to monitor, review and update all policies in line with current legislation and best practice.
- Ensure Human Resources matters are handled fairly and consistently in line with legal and company requirements.
- Contribute to HR project work where required.
- Keeping abreast of human resources developments and ensuring continued company compliance in applying best practice, within the business' needs.
- Enhance current operations through continuous improvement.
In addition to specific responsibilities, the role will also be responsible for ensuring:
- the maintenance of confidentiality of all information unless otherwise permitted by management.
- full compliance with company's vision, values, policies and procedures.
- work in a manner that promotes team work and a collegial environment.
- active and positive promotion of the company's image and brand.
- other duties that may be assigned by management.