Experience Support Coordinator

1 month ago


Edinburgh, Edinburgh, United Kingdom Diageo Full time
About Diageo

Diageo is the world's leading premium drinks company, with an outstanding collection of brands including Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness.

Our purpose - Celebrating life, every day, everywhere - has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

Job Overview

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland.

Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers.

We want our guests to embrace every minute with us and feel the same way we do about our heritage.

Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation.

Responsibilities
  • Possess thorough understanding of all tour and tasting experiences' equipment and supply needs.
  • Complete continuous setup and cleanup of tasting rooms and areas for each experience offering; work quickly to reset tasting equipment and supplies throughout various experience areas between each group rotation.
  • Maintain clean and orderly visitor-facing areas.
  • Ensure sanitation and cleaning requirements are followed at all times.
  • Continuously monitor tasting equipment and supplies inventory.
  • Accurately record stock levels at the set times in each support area.
  • Assist with ensuring that storage rooms are clean, organized, properly stocked.
  • Monitor tour guide timing to ensure timely rotation.
  • Respond promptly to visitor and staff needs.
  • Complete assignments in a timely manner and within Johnnie Walker Brand Home's standards.
  • Understand and follow all established operating procedures to exceed operational requirements and ensure visitors and staff receive the highest standards of quality, safety, and service at all times.
  • Have a working knowledge of fire extinguisher and first aid kit procedures.
  • Maintain continued interest in the Johnnie Walker Brand Home's exhibits and educational content to better fulfill your duties.
  • Adhere to all Health & Safety and Food Hygiene standards.
  • Assist in the training of new staff.
  • Maintain good attendance and communicate with supervisory staff on scheduling issues.
  • Participate in educational opportunities for personal growth and development, including cross-training opportunities.
  • Perform other duties as assigned, such as rotating into other areas like Bar/ Retail to support.
Requirements
  • Experience in hospitality, food & beverage, or wine/spirits industry.
  • Deep enthusiasm for whisky and its use within cocktails.
  • Strong Team Player.
  • Strong desire to learn more about the Johnnie Walker Brand Home whisky story, brand, and its characteristics.
  • Strong communication and organizational skills.
  • Excellent Time Management skills.
  • Desire to work in a fast-paced environment.
  • Fluent Spoken English, Additional languages are beneficial.
  • Be guided by a customer-first attitude.
  • Be familiar with visitor experience standard methodologies and procedures.
What We Offer
  • Competitive salary of £30,000 - £40,000 per annum (dependent on experience).
  • Product allowance and membership discounts.
  • Contributory pension scheme.
  • Competitive annual bonus (dependent on performance).
  • Generous holiday allowance.


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