Customer Relationship Strategist

2 days ago


Wellingborough, Northamptonshire, United Kingdom Cummins Inc. Full time

Cummins Inc. Career Opportunity

We are seeking a highly skilled Customer Relationship Strategist to join our team in Wellingborough, Northamptonshire, United Kingdom.

About the Role

This role involves building strong relationships with designated accounts by understanding their needs, concerns, and objectives.

  • Develop comprehensive account plans and strategies to achieve client objectives and maximize value for both the client and Cummins Inc.
  • Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring clear and effective communication throughout the engagement.
  • Proactively identify and address client issues, concerns, or challenges to ensure prompt resolution and maintain client satisfaction.

The Ideal Candidate

To be successful in this role, you will need:

  • Technical and commercial skills: A solid technical background combined with strong commercial skills will enable you to understand and meet customer needs effectively.
  • Language proficiency: Proficient English is essential, and knowledge of additional languages, especially French, will be a significant advantage in communicating with diverse clients.
  • Strategic pricing and account planning: The ability to develop pricing strategies and execute account plans by aligning with key stakeholders and tracking progress against targets is crucial.
  • Adaptability and communication: Explaining complex technical information in a way that is understandable and useful to various audiences, and developing account strategies that balance customer requirements with business capabilities, will be key to your success.

What We Offer

We offer a competitive salary, estimated to be around £55,000 - £70,000 per annum, depending on experience, plus a range of benefits including a bonus scheme, health insurance, and professional development opportunities.



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