Service Delivery Analyst

2 days ago


Dudley, Dudley, United Kingdom Rentokil Initial Full time

Rentokil Initial, a leading provider of business services, is seeking an experienced Portal Administrator to join their team.

The successful candidate will be responsible for maintaining customer portals, ensuring key customer SLA's are met, and identifying opportunities to increase revenue.

Responsibilities:

  • Collation of service information required to keep portals updated
  • Managing customer expectations on technicians attendance
  • Ensuring quotes are obtained and uploaded to the system
  • Reviewing recommendations/visit reports to increase job revenue
  • Dealing with customer and business queries
  • Liaison with service technicians to ensure customer SLA's are met
  • Highlight and escalate process gaps and suggests solutions
  • Manage daily workloads in relation to the SLA's in place
  • Maintain a high level of accuracy whilst meeting strict deadlines
  • Develop good relationships with all business and external stakeholders.
  • Works with the business front line to improve the quality of information
  • Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
  • Participates in daily meetings and shares ideas and issues
  • Uses experience to solve current problems

Requirements:

To be considered for the Portal Administrator role, you will ideally have the following essential skills and qualifications:

  • Experience of using Microsoft excel formulas
  • Strong IT Skills
  • Good interpersonal and teamwork skills
  • Be professional, and positive
  • Be able to motivate self
  • Show passion with a 'can do' attitude
  • A Flexible working approach

Salary: The salary for this role is around £28,000 - £32,000 per annum, depending on experience. In addition to the basic salary, we also offer a range of benefits including bonus opportunities, company pension, and RI Rewards providing access to cashback and discounts from 3,000+ retailers.



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