Facilities Operations Specialist

2 weeks ago

London, Greater London, United Kingdom JLL Full time

JLL seeks a dedicated and skilled professional to support the facilities management team within our central London office. As a key member of our team, you will play a vital role in ensuring the smooth operation of our facilities service, delivering an exceptional customer experience across our client sites.

  1. Key Responsibilities:
  2. Support the delivery of hard and soft services, including coordinating vendors and subcontractors on site.
  3. Work with contracted vendors to ensure seamless service provision.
  4. Conduct regular audits and assist with issues, attending meetings as required.
  5. Provide exceptional customer service to internal and external clients, ensuring timely follow-ups and communication.
  6. Offer administrative support to the team, ensuring efficient day-to-day operations.
  7. Conduct office tours for onsite visitors, ensuring a positive experience.
  8. Supply Chain Management: Manage in-office supplies, ensuring repeat orders are placed and approved, and stationery areas are kept tidy.
  9. Carry out minor maintenance and repair works as required.
  10. Team Collaboration: Work as part of the multi-service team, supporting events, mailroom, and moves, adds, and changes (MAC) as needed.
  11. Adhere to health and safety measures, promoting best practice among colleagues, contractors, and vendors.
  12. Conduct risk assessments and follow safety protocols.
  13. Provide backup support to the facilities manager on a day-to-day basis.

Working Life: You will work across one site, with the primary business language spoken in our offices being English. Knowledge of English is essential. Occasional weekend or bank holiday work may be required, arranged in advance according to the rota.

About You: We are looking for a team player who is committed to personal and professional growth, with a service-focused approach. You should have direct experience or an interest in facilities management and customer service, with excellent communication skills. Adaptability and a willingness to learn are essential. Familiarity with computer equipment and programs (Word, Excel, and Outlook) is also required.

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