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Resident Services Coordinator

2 months ago

Ilford, Greater London, United Kingdom Savills Management Resources Full time
Job Summary

We are seeking a highly organized and customer-focused Resident Services Assistant to join our team at Savills Management Resources. As a key member of our property management team, you will be responsible for providing exceptional service to residents, ensuring a smooth and efficient living experience.

Key Responsibilities
  • Manage health and safety compliance, ensuring a safe and secure environment for residents.
  • Act as the first point of contact for residents, responding to maintenance issues and coordinating repairs.
  • Coordinate contractor appointments, logging issues and ensuring required service levels are met.
  • Conduct daily inspections of communal areas and corridors, maintaining a high standard of presentation.
  • Organize minor works between tenancies, ensuring apartments are well-maintained and presented.
  • Complete check-in and check-out reports, determining deposit returns and ensuring a smooth transition for residents.
  • Create a sense of community through communication, events, and innovations, fostering a positive living environment.
  • Work closely with the RSM to ensure H&S statutory requirements are met across the development.
  • Ensure communal areas and available apartments are well-presented and appealing to prospective tenants at all times.
  • Respond to rental enquiries, booking viewings and negotiating offers when needed.
  • Liaise with appointed letting agents during the initial let-up period, ensuring a smooth transition.
  • Complete all applicant vetting in line with Savills procedures, ensuring a thorough and efficient process.
  • Post-initial let-up, upload availability details to marketing portals, update adverts as necessary, and deal with enquiries and viewings.
  • Process offers and complete all tenancy documentation when needed.
  • Provide exceptional customer service to residents, ensuring their needs are met and exceeded.
  • Ensure up-to-date resident communication via various channels, including social media.
  • Monitor CCTV when at reception, ensuring a secure environment.
  • Support with logging parcels and packages, ensuring a smooth and efficient process.
  • Report any estate maintenance issues to the FM manager, ensuring prompt attention.
  • Record accidents and incidents, maintaining a safe and secure environment.
Requirements
  • Strong customer service ethic and background.
  • BTR/Lettings experience required.
  • Positive, can-do attitude.
  • Organized and detail-oriented.
  • Common sense approach.
  • Ability to think on their feet and make considered decisions.
  • Outgoing, warm, and friendly personality.
  • Excellent written and spoken etiquette.
  • IT literate and social media savvy.
  • Experience in build to rent would be an advantage.
Working Hours

8AM – 8PM – 4 days on/4 days off (weekends/bank holidays included)

Shifts may vary as per business needs.

Salary

£30,000 - £32,500 plus 10% discretionary bonus

Please see our Benefits Booklet for more information.