Senior HR Operations Manager

3 weeks ago


London, Greater London, United Kingdom White & Case Full time
About the Role

As a Senior HR Operations Manager at White & Case, you will play a key role in delivering best practice HR processes that support the employee value proposition and business strategy through advanced HR systems and tools.

Job Description
  • Collaborate with HR teams to understand requirements, prioritise the program backlog, and ensure timely delivery of features.
  • Drive ServiceNow adoption within HR and across the Firm, making it the central point for all HR services and activities.
  • Report progress to senior leadership, provide regular updates, and communicate risks.
  • Assist with integrating ServiceNow with Workday to streamline processes, increase automation, and improve data accuracy.

Key Responsibilities:

  • Manage the HR Service Catalogue and Knowledge Base, ensuring they are current, and provide training to promote ServiceNow adoption.

Qualifications and Skills:

  • Demonstrable experience in product management and HR Shared Services, with ServiceNow (HRSD) experience; integration with Workday is a plus.
  • Strong project management, organisational, and problem-solving skills.
  • Excellent communication and interpersonal skills, effective with stakeholders at all levels.
What We Offer

We offer a competitive salary package of £85,000 - £110,000 per annum, depending on experience, as well as a range of benefits including private medical insurance, pension plan with matched employer contribution up to 7.5%, and holiday purchase.



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