IT Operations Specialist
4 weeks ago
We are seeking an experienced IT Operations Analyst to join our team at Vertical Aerospace Ltd, based in Bristol. This is a fantastic opportunity to be part of a pioneering electric aviation company and make a significant impact on our mission.
Key Responsibilities:- Respond to incidents and service requests escalated by the 1st line support team with high levels of technical expertise and urgency.
- Create, maintain, and troubleshoot software packages for new software deployments, removals, and updates, ensuring seamless integration with our existing infrastructure.
- Monitor backups and test disaster recovery plans, remediating any issues that arise to ensure business continuity.
- Maintain the network, ensuring connectivity for all users and identifying bottlenecks to optimize performance.
- Perform vital server maintenance to ensure uptime remains high and resolve escalations efficiently.
- Strong technical expertise in Cloud services, ITIL, Windows 10, Microsoft 365 Administration, and Azure Administration, including Microsoft Azure SSO Management.
- Experience administering Windows Server and Active Directory, including DNS, DHCP, Group Policy, and CA's.
- Knowledge of MDM solutions such as Microsoft Endpoint Manager, Jamf, and Networking fundamentals.
- Familiarity with Atlassian suite (JIRA, Confluence, Bitbucket) and Engineering software support, including MATLAB, 3DExperience, ANSYS, and Altair, would be advantageous.
- Experience supporting ERP solutions such as INFOR and software licensing experience (Microsoft 365, Atlassian, ERP, and Engineering Software) would be advantageous but not essential.
- An estimated salary range of £45,000 - £60,000 per annum, depending on experience, plus benefits.
- Award-winning digital health and wellbeing service (Help@Hand).
- Company Share Scheme - open to every Vertical employee.
- Company Pension Scheme - 5% and we match it.
- Additional 5 days holiday when you get married or enter a civil partnership.
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