IT Operations Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Vertical Aerospace Ltd Full time

We are seeking an experienced IT Operations Analyst to join our team at Vertical Aerospace Ltd, based in Bristol. This is a fantastic opportunity to be part of a pioneering electric aviation company and make a significant impact on our mission.

Key Responsibilities:
  • Respond to incidents and service requests escalated by the 1st line support team with high levels of technical expertise and urgency.
  • Create, maintain, and troubleshoot software packages for new software deployments, removals, and updates, ensuring seamless integration with our existing infrastructure.
  • Monitor backups and test disaster recovery plans, remediating any issues that arise to ensure business continuity.
  • Maintain the network, ensuring connectivity for all users and identifying bottlenecks to optimize performance.
  • Perform vital server maintenance to ensure uptime remains high and resolve escalations efficiently.
Requirements:
  • Strong technical expertise in Cloud services, ITIL, Windows 10, Microsoft 365 Administration, and Azure Administration, including Microsoft Azure SSO Management.
  • Experience administering Windows Server and Active Directory, including DNS, DHCP, Group Policy, and CA's.
  • Knowledge of MDM solutions such as Microsoft Endpoint Manager, Jamf, and Networking fundamentals.
  • Familiarity with Atlassian suite (JIRA, Confluence, Bitbucket) and Engineering software support, including MATLAB, 3DExperience, ANSYS, and Altair, would be advantageous.
  • Experience supporting ERP solutions such as INFOR and software licensing experience (Microsoft 365, Atlassian, ERP, and Engineering Software) would be advantageous but not essential.
What We Offer:
  • An estimated salary range of £45,000 - £60,000 per annum, depending on experience, plus benefits.
  • Award-winning digital health and wellbeing service (Help@Hand).
  • Company Share Scheme - open to every Vertical employee.
  • Company Pension Scheme - 5% and we match it.
  • Additional 5 days holiday when you get married or enter a civil partnership.


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