Customer Support Specialist

5 days ago


Bristol, Bristol, United Kingdom Motability Operations Ltd Full time
About the Role

We are seeking a highly motivated Customer Support Specialist to join our team at Motability Operations Ltd. The successful candidate will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email, and live chat.

This is a Full-Time position covering 37 hours a week with a competitive salary of £32,340. The shifts will be based on a 4-week rotation:

  • 08:00am-16:00pm
  • 09:00am-17:00pm
  • 09:30am-17:30pm
  • 11:00am-19:00pm

As well as Monday - Friday, there will be 1 week in 4 where you will work a Saturday 9am-5pm. Shift includes 3 in 5 Bank Holidays and all include 1-hour breaks.

About You

To be successful in this role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next while always looking to improve the customer's experience.

  1. Customer Service experience
  2. Experience of working in a customer-focused environment, meeting KPIs and call quality targets
  3. Basic knowledge of PC literacy within a Windows environment
  4. Clear and articulate telephone manner
  5. A genuine interest in providing excellent Customer Service
  6. Ability to work under pressure in a fast-paced environment
About the Company

Motability Operations Ltd is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9. Our values are at the heart of everything we do:

  • We find solutions
  • We drive change
  • We care

We operate hybrid working across the organisation, splitting our time between working on-site at our offices, and at home, remotely within the UK.



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