Customer Service Support Specialist
15 hours ago
At Babcock International Group, we are working to create a safe and secure world. Our team of professionals is dedicated to providing exceptional service to our customers. We have an exciting opportunity for a Customer Service Support Specialist to join our Contact Centre Team in Bristol.
Job Overview
We are seeking a highly motivated and customer-focused individual to provide first-class support to our Ministry of Defence (MOD) customers worldwide. As a Customer Service Support Specialist, you will be the primary point of contact for all MOD enquiries, handling queries of a varied nature across phone calls and emails.
Key Responsibilities
- Provide administrative support to customers and suppliers, responding to queries and resolving issues in a timely and professional manner
- Work closely with the wider team to deliver a leading vehicle fleet management service, using Babcock's booking system to administer booking requests where necessary
- Ensure that all customer interactions are handled with empathy and respect, reflecting the Babcock values at all times
- Liaise with suppliers and customers throughout the booking process, providing updates and confirmation as required
Requirements
To succeed in this role, you will need:
- Excellent communication skills, with the ability to build rapport with customers
- A strong understanding of MS Office, including Word, Outlook, Excel, PowerPoint, and SharePoint
- Ability to work under pressure, meeting strict key performance indicators (KPIs)
- Organisational skills, with attention to detail and the ability to multitask
Essential Qualifications
You will need to be educated to GCSE level and able to achieve and maintain Security Check (SC) security clearance for this role.
Benefits
We offer a competitive salary of £22,000, plus a range of benefits, including:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
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