Customer Support Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Civica Full time

Job Title: Customer Support Analyst

About the Role:

We are seeking a skilled Customer Support Analyst to join our team at Civica. As a Customer Support Analyst, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Investigate and resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of our software and services to provide accurate and effective support
  • Continuously improve support processes and procedures to ensure high-quality customer service

About Civica:

Civica is a leading provider of software and services to public sector organizations. We are passionate about using technology to improve outcomes for citizens and public sector organizations. If you share our vision and are passionate about delivering exceptional customer service, we want to hear from you.

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of software and services to public sector organizations


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