Directorate Support Manager

4 weeks ago

Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Job Summary

We are seeking an experienced Directorate Support Manager to join our team at Worcestershire Acute Hospitals NHS Trust. The successful candidate will be responsible for providing operational and business management support to the Directorate, working closely with the Directorate Manager, Clinical Director, and Matrons.

Main Responsibilities

The Directorate Support Manager will be responsible for:

  • Assisting in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
  • Working with the Directorate Manager to ensure achievement of the Trust in-patient, outpatient maximum waiting time targets, emergency access, and national cancer targets.
  • Monitoring patients waiting via Trust Reporting systems, analyzing information, and taking relevant action to ensure that no patients breach the targets.
  • Discussing non-routine capacity issues with the Directorate Manager to ensure all waiting times and booking targets are met.
  • Monitoring performance against activity targets and other service objectives.
  • Working with the Directorate Manager, Clinical Directors, Matrons, Departmental managers, and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional, and Corporate targets and strategies.
  • Ensuring there are effective processes in the Directorate to manage the Outpatient Waiting List System and ensure all outpatient bookings are in line with the recommended Trust standards.
  • Delivering Income and Expenditure balance on the devolved resources.
  • Deputizing for the Directorate Manager as required.
  • Taking devolved responsibility for specific clinical areas within the Directorate as agreed with and under the management of the Directorate Manager, including meeting with the Clinical Director, Matron, and Departmental Leads on a regular basis.
  • Working with the Clinical Director, Matron, Finance Manager, and Heads of Departments to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.
  • Contributing to the identification of cost pressures and assisting in the delivery of cost savings and service efficiencies and delivering an annual cost improvement plan.
  • Reviewing equipment needs and developing supporting rationales for bids for new and replacement equipment within the specialty as part of the Trust's business planning cycle.
  • Ensuring complaints and incidents are investigated in line with the Trust's complaint policy. Where appropriate, coordinating the response in liaison with the Directorate Management Team.
  • Ensuring accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded, impacting on income streams.
  • Participating in the Trust management on-call rota.
  • Undertaking project work as directed by the Directorate Manager, such as working up plans for waiting list initiative work, including work in the private sector, and weekend working.
  • Assisting clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.
  • Ensuring the Trust's Infection Control policy is fully enforced.

Requirements

The successful candidate will have:

  • Previous NHS management experience, including developing business cases, managing staff, managing projects within appropriate timescales, managing complaints, budget management, and experience of leading and achieving change in a complex environment.
  • Experience of leading re-design or change management initiatives.
  • Experience of assisting negotiations involving complex, sensitive, and contentious matters.
  • Experience of assisting service planning, taking into account finance, manpower, equipment, and organizational factors.

Desirable

The Trust is committed to providing a supportive and inclusive work environment. We welcome applications from individuals who share our values and are passionate about delivering high-quality patient care.

About Us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialized hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialized services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.

Our workforce is nearly 6,800 strong, and our caring staff are recognized as providing good and outstanding patient-centered care.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward.

Our 4ward behaviors, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organization as a flex-positive employer.

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