Delegated Claims Specialist

4 weeks ago

London, Greater London, United Kingdom The Travelers Companies, Inc. Full time
Job Title: Delegated Claims Specialist

Travelers Europe is seeking a talented and experienced Delegated Claims Specialist to join our team in London or Redhill.

About the Role

This role involves managing the Delegated Claim Authority (DCA) due diligence and audit process within Claim Europe. You will coordinate the application of the Delegated Authority Control Framework, provide guidance to Underwriters and Claims, and ensure compliance with Lloyd's minimum standards.

Key Responsibilities
  • Manage the DCA audit schedule and DAM Workbasket, ensuring audits are scoped, conducted, and reviewed, with follow-up actions documented and mitigated in accordance with internal controls.
  • Work closely with the DASS team, Compliance, all business units, and Claim to ensure delivery of services are being upheld in accordance with the Claim Handling Guidelines and that SLAs are being met.
  • Engage with DCA's, Underwriters, and brokers to ensure delivery of services are being upheld in accordance with the Claim Handling Guidelines and that SLAs are being met.
  • Identify, secure, and upload information to all stakeholder management systems.
  • Support underwriters in the generation of new business by leveraging existing DCA relationships.
  • Ensure the application of the Delegated Authority Control Framework is complied with and provide advice and guidance to Underwriters and the Vendor and Delegated Claims Manager to ensure the Delegated Authority Control Framework remains up to date.
Requirements
  • Previous experience of DCA management.
  • Intermediate knowledge and ability required in respect of analytical thinking, judgement, decision making, communication, and strong team work.
  • Demonstrates intermediate ability in the areas of positive interaction with underwriters, internal and external auditors.
  • Demonstrates intermediate knowledge and ability in respect of Microsoft Office systems, including Excel and PowerPoint.
  • Demonstrates intermediate relationship management skills.
  • Intermediate knowledge of organisational and regulatory rules, policies, procedures.
  • ACII qualification preferred.
What We Offer
  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

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