Director of Customer Relationship Management

1 month ago


Manchester, United Kingdom Smart DCC Full time
About the Role

We are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

Key Responsibilities
  • Develop and execute a customer-centric strategy to drive business growth and customer satisfaction
  • Lead a team of customer-facing professionals to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Develop and maintain relationships with key customers and stakeholders
  • Monitor and analyze customer feedback to inform business decisions
  • Identify opportunities for process improvements and implement changes to drive efficiency and effectiveness
Requirements
  • Proven track record of success in customer-facing roles, with a strong focus on customer satisfaction and loyalty
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions
  • Ability to work collaboratively with cross-functional teams to achieve business objectives
  • Strong customer service skills, with a focus on delivering exceptional customer experiences
About Smart DCC

At Smart DCC, we are committed to making Britain more connected and leading the way in a low-carbon future. We believe in the power of our people and are dedicated to creating a workplace that is inclusive, supportive, and empowering. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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