Guest Service Specialist

6 days ago


Crewe, Cheshire East, United Kingdom Accor Hotels Full time

Job Summary

We are seeking a highly motivated Guest Service Specialist to join our Front Office team at Accor Hotels. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable stay with us.

About the Role

The successful candidate will be responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms for visitors. You will also be expected to maintain high standards of customer services at the reception desk so that customers' expectations are consistently exceeded.

Key Responsibilities

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Identify optimal, cost-effective use of resources and educate the team on the same.
  • Ensure quality and appropriateness of customer service provided.
  • Maintain Front Office log book and shift reports.
  • Adhere to the Procedures & Standards Manual.
  • Liaise with Housekeeping for Room Status.

Salary Information

The estimated annual salary for this role is $45,000 - $60,000 based on industry standards and location.



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