Hotel Guest Experience Coordinator

1 week ago


Crewe, Cheshire East, United Kingdom WGC Ltd. Full time

About WGC Ltd.

WGC Ltd. is a leading hotel group dedicated to delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming environment for our guests, ensuring they feel valued and cared for during their stay with us.

Job Description

We are seeking a highly motivated and organized Room Attendant Support Specialist to join our housekeeping team. As a key member of our team, you will play a vital role in ensuring our guests' rooms are clean and well-maintained to the highest standards.

Main Responsibilities

  • Clean guest rooms to meet our high-quality standards, paying attention to detail to ensure every aspect of the room is spotless.
  • Replenish linen and guest supplies to ensure our guests have everything they need to enjoy their stay.
  • Provide exceptional customer service, responding promptly to guests' requests and resolving any issues that may arise.
  • Report maintenance faults and lost property to the relevant departments, helping us maintain a safe and secure environment for our guests.
  • Conduct regular checks to ensure appliances, fixtures, and fittings are safe and compliant with regulations.

Benefits

  • Fixed hours contract to provide stability and predictability in your working life.
  • Flexible hours to suit your needs, allowing you to balance work and personal responsibilities.
  • Life Insurance to give you peace of mind and financial security for you and your loved ones.
  • Free access to a Doctor and Legal helpline, providing expert advice and support when you need it most.
  • Counselling/Wellbeing Support Service to help you manage stress and maintain a healthy work-life balance.
  • Discounts from 50 top retailers, saving you money on everyday items and treats.
  • Training budget of up to £10,000 per year, enabling you to develop new skills and advance your career.

Salary Information

The salary for this role is £19,200 - £21,200 per annum, depending on experience.

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