Customer Service Associate

6 days ago


Crewe, Cheshire East, United Kingdom WGC Ltd. Full time

About WGC Ltd.

We are a leading hotel group dedicated to delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming environment for our guests, ensuring they feel valued and cared for during their stay with us.

Job Summary

We are seeking an enthusiastic and hardworking Room Attendant Support Specialist to join our housekeeping team. As a key member of our team, you will play a vital role in ensuring our guests' rooms are clean and well-maintained to the highest standards.

Main Responsibilities

  • Clean guest rooms to meet our high-quality standards, paying attention to detail to ensure every aspect of the room is spotless.
  • Replenish linen and guest supplies to ensure our guests have everything they need to enjoy their stay.
  • Provide exceptional customer service, responding promptly to guests' requests and resolving any issues that may arise.
  • Report maintenance faults and lost property to the relevant departments, helping us maintain a safe and secure environment for our guests.
  • Conduct regular checks to ensure appliances, fixtures, and fittings are safe and compliant with regulations.

Benefits

  • Fixed hours contract to provide stability and predictability in your working life.
  • Flexible hours to suit your needs, allowing you to balance work and personal responsibilities.
  • Life Insurance to give you peace of mind and financial security for you and your loved ones.
  • Free access to a Doctor and Legal helpline, providing expert advice and support when you need it most.
  • Counselling/Wellbeing Support Service to help you manage stress and maintain a healthy work-life balance.
  • Discounts from 50 top retailers, saving you money on everyday items and treats.
  • Training budget of up to £10,000 per year, enabling you to develop new skills and advance your career.

What We Offer

As a valued member of our team, you will receive:

  • A competitive salary of £18,500 - £20,500 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and inclusive work environment that values diversity and promotes equality.
  • The chance to work with a dynamic and innovative company that is committed to excellence and customer satisfaction.

About You

We are looking for a motivated and organized individual who is passionate about delivering exceptional customer service. If you have a positive attitude, a strong work ethic, and a commitment to excellence, we want to hear from you

Please note that this job description is intended to provide a general overview of the role and its responsibilities. Specific tasks and duties may vary depending on the needs of the business and the requirements of the position.



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