Customer Service Advocate

6 days ago


Crewe, Cheshire East, United Kingdom Radius Payment Solutions Limited Full time
Job Title: Customer Service Advocate

About Us:
We're a forward-thinking organization that values innovation, agility, and inclusivity. As a Customer Service Advocate, you'll be part of a team that's dedicated to delivering exceptional service to our customers.

Salary: £24,500 - £29,000 per annum, depending on experience

Key Responsibilities:
  • Provide timely and effective support to customers via phone and email
  • Log and resolve telecom tickets efficiently
  • Work collaboratively with colleagues to achieve team goals


Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritize tasks effectively
  • Basic knowledge of IT systems and networking principles


Benefits:
  • A supportive and inclusive working environment
  • Ongoing training and development opportunities
  • A competitive salary and bonus scheme
  • A range of employee benefits, including pension and life assurance


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