Customer Service Assistant
2 days ago
Job Overview:
We are seeking a motivated and detail-oriented Pricing and Operations Associate to support our sales and operations teams in preparing and managing quotes. In this entry-level role, you will work closely with experienced team members to ensure accurate and timely quotes for our customers while learning the fundamentals of pricing and customer service.
Key Responsibilities:
- Assist with quote preparation by supporting the creation of quotes and gathering necessary information from clients and internal departments.
- Help review customer specifications, product details, or project information to ensure accuracy in pricing.
- Enter and update customer and pricing information in internal systems, ensuring all data is accurate and up-to-date.
- Collaborate with senior quoting associates and the sales team to ensure quotes are aligned with company policies and customer needs.
- Assist in responding to basic client questions about quotes, pricing, and product availability.
- Track and follow up on open quotes with clients and internal teams to ensure timely responses.
Benefits:
Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment.
Requirements:
- A high school diploma or equivalent; an associate degree or relevant coursework in business, finance, or a related field is a plus.
- Prior experience in an office environment or customer service role is preferred but not required.
- Strong organizational skills and attention to detail.
- Good communication skills, both written and verbal.
- Proficiency in Microsoft Office (Excel, Word); experience with CRM or quoting software is a plus.
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