Luxury Experience Manager

2 weeks ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons Hotel Hampshire:

Nestled in a restored 18th-century manor in the English countryside, just 40 minutes from London, Four Seasons Hotel Hampshire provides a serene retreat from the hustle and bustle of city life. Our hotel grounds span 500 acres of idyllic landscape, offering endless opportunities for exploration and relaxation.

A Concierge Opportunity in the Countryside:

We are seeking a dedicated and experienced Concierge to join our team in the picturesque English countryside. The ideal candidate will possess a strong passion for delivering exceptional guest services and have a deep understanding of the local area.

The Job Description:

The Concierge is a critical member of the Guest Services Team, responsible for ensuring that all guest enquiries are handled with professionalism and care. This includes arranging activities, events, and transportation, as well as maintaining accurate knowledge of the local area and hotel facilities.

Key Responsibilities:

  • Deliver exceptional guest service and create lasting impressions
  • Develop and maintain extensive knowledge of the local area and hotel facilities
  • Coordinate activities, events, and arrangements as requested by guests
  • Collaborate with the Guest Services Team to achieve outstanding service standards

Requirements:

To succeed in this role, you will need:

  • Previous experience in customer-facing roles, preferably within the luxury hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work efficiently under pressure and multitask effectively
  • Strong problem-solving and analytical skills

What We Offer:

Four Seasons Hotel Hampshire provides a comprehensive benefits package, including:

  • An estimated £450-£650 per month salary
  • Employee Travel Program, Guest Experience Program, and more


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