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Spa and Wellness Manager

1 month ago

Hampshire, United Kingdom Luxury Family Hotels Ltd Full time

Join us as a Spa Manager at Luxury Family Hotels Ltd and be part of a talented team that delivers exceptional customer experiences.

This is a fantastic opportunity for a motivated and creative individual who is passionate about the hospitality industry.

We are seeking a highly experienced spa professional to lead our spa operations in the New Forest.

About Us:

Luxury Family Hotels Ltd is part of the Luxury Family Hotel Group and operates in the heart of the New Forest.

We offer a range of luxurious accommodations, fine dining options, and world-class spa facilities that provide a perfect getaway for families and individuals alike.

About the Role:

  • Manage the day-to-day operations of the spa, ensuring seamless delivery of services and exceeding customer expectations.
  • Lead a high-performing team of therapists, treatment coordinators, and support staff to achieve excellent service standards.
  • Develop and implement marketing strategies to increase spa revenue and enhance brand visibility.
  • Collaborate with the sales and reservations teams to drive business growth and maximize occupancy rates.

Key Requirements:

  • Minimum 3 years of experience in spa management, preferably in a luxury hotel or resort environment.
  • Proven track record of delivering financial targets, improving customer satisfaction, and developing high-performing teams.
  • Excellent leadership and communication skills, with the ability to motivate and inspire staff.
  • Familiarity with spa software, including booking systems and point-of-sale solutions.

Benefits:

  • Competitive salary: £45,000 - £60,000 per annum.
  • Opportunities for professional development and career advancement.
  • A comprehensive benefits package, including health insurance, pension scheme, and generous holiday entitlement.
  • Discounts on spa treatments and accommodations within the Luxury Family Hotels group.

What We Offer:

At Luxury Family Hotels Ltd, we pride ourselves on providing an inspiring work environment that is fun, inclusive, professional, and rewarding. Our team members enjoy a range of benefits and perks, including:

  • A dynamic and supportive work culture.
  • Opportunities for personal and professional growth.
  • Generous recognition and reward programs.
  • A commitment to employee well-being and work-life balance.