Customer Service Representative

1 week ago


Peterlee, Durham, United Kingdom NHS Full time
Job Summary: We are seeking a Customer Service Representative to join our team at the NHS. The successful candidate will provide exceptional support to our customers, ensuring they receive high-quality service and care. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we want to hear from you

About the Role:
The Customer Service Representative will be responsible for handling patient inquiries, providing accurate and timely information, and resolving issues in a professional and courteous manner. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment and prioritize tasks effectively.

Key Responsibilities:
- Handle patient inquiries, providing accurate and timely information to patients and their families
- Resolve issues in a professional and courteous manner, escalating concerns to senior staff as needed
- Maintain accurate records and databases, ensuring confidentiality and data protection
- Collaborate with colleagues to achieve team goals and objectives
- Participate in ongoing training and professional development to improve customer service skills

Requirements:
- 1+ year of experience in a similar role, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Proficiency in Microsoft Office and other relevant software

What We Offer:
- Competitive salary: £20,000 - £25,000 per annum
- Opportunity to work in a dynamic and supportive team environment
- Professional development and training opportunities
- Flexible working hours and remote work options

How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact details]. We look forward to hearing from you.

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