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Automotive Operations Manager

1 month ago

Nottingham, Nottingham, United Kingdom IN n OUT Autocentres Full time
Our team at IN n OUT Autocentres is looking for an experienced Assistant Manager to join our quick fit operations. As a key member of our management team, you will be responsible for driving profitability, maximising productivity, and coaching and motivating the centre team. With a strong background in automotive service and a passion for customer relations, you will be able to provide exceptional levels of customer care and build long-term relationships based on trust and integrity.

**Key Responsibilities:**

* Assist the Centre Manager with daily sales and customer service
* Divide time between the workshop, working alongside the team, and assisting with sales and customer service
* Provide coaching and motivation to the centre team
* Drive profitability and maximise productivity

**Requirements:**

* 3 years' experience in automotive service (preferred)
* Full driving licence

**Benefits:**

* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme

**Supplemental Pay Types:**

* Bonus scheme
* Performance bonus
* Quarterly bonus

**About Us:**

At IN n OUT Autocentres, we provide fixed prices, clear explanations, and great service. We are committed to 100% customer satisfaction and use manufacturer-approved parts that match or exceed original specifications. Our team is trained and qualified to the highest standards, and we strive for 100% customer satisfaction.

**Company Culture:**

We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with our customers. We provide a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature high-speed Wi-Fi, free beverages, child's play area, and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN n OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

**Desired Criteria:**

* Automotive service: 3 years (preferred)

**Required Criteria:**

* Full driving licence (required)

**Closing Date:**

Saturday 30th November, 2024