Global Customer Experience Specialist
3 weeks ago
As a Commercial Growth Manager at AUDIENCES, you will be responsible for driving engagement with key prospects and clients. Working closely with the commercial team, sales, marketing, and leadership, you will collaborate to achieve objectives of winning, onboarding, and retaining clients.
This role serves as the voice of the customer within the AUDIENCES organisation, ensuring internal initiatives are aligned with customer needs. The position offers a commercial focus with related incentives.
Key Responsibilities:- Support clients in enhancing the sophistication and effectiveness of their activities.
- Identify commercial opportunities and risks throughout various stages and escalate to relevant teams.
- Develop and own a structured approach to customer success management.
- Familiarity with the role of first-party customer data in advertising and marketing.
- Knowledge of software products and consulting services from a commercial perspective.
- Consideration of the role of media and other agencies within the client ecosystem.
- Awareness of data engineering and cloud environments.
Estimated salary: £55,000 - £70,000 per annum (dependent on location and experience).
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Global Distribution Specialist
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Customer Experience Specialist
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Global Customer Experience Director
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