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Student Records Coordinator

2 months ago

London, Greater London, United Kingdom Imperial College London Full time
Student Records Administrator

We are seeking a highly organized and detail-oriented Student Records Administrator to join our team at Imperial College London.

The successful candidate will be responsible for providing a student-facing service, including responding to enquiries from students, staff, and external stakeholders. They will also be responsible for preparing documentation and assisting with the maintenance of student records for both undergraduate and postgraduate students.

Key Responsibilities:
  • Respond to routine correspondence from students, staff, and external stakeholders to provide accurate advice and signposting where necessary
  • Produce and publish various documentation for current and alumni students, such as Statements of Attendance, transcripts, and confirmation of degree letters
  • Update and maintain student record systems in relation to name changes, citizenship changes, and missing data
  • Create UROP records for both internal and external students and check students' eligibility
  • Support DBS checking processes by carrying out identity and documentation checks
  • Update and maintain external databases such as HEDD, SLC, and TFL
Requirements:
  • Effective communication skills, both verbally and in writing, and the ability to deal with a wide range of stakeholders
  • Customer service skills, including resolving queries and managing expectations
  • Organized and consistent attention to detail skills
  • Proven experience as a cooperative team member who can also work independently
  • Excellent IT skills, including experience of using databases to store, edit, and retrieve information
What We Offer:
  • Hybrid working
  • The opportunity to continue your career at a world-leading institution
  • Benefit from sector-leading salary and remuneration package (including 39 days off a year)
  • Access to a range of workplace benefits, including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities, and a cycle-to-work scheme