Complaints Resolution Specialist
2 days ago
Job Title: Complaints Manager
Job Summary:
Michelle Denny Recruitment is partnering with a market-leading group of companies to find an experienced Complaints Manager. This role is available on a hybrid or office-based basis, depending on your preference.
Key Responsibilities:
- Manage and resolve customer complaints with empathy, professionalism, and integrity.
- Collaborate with internal departments to address root causes of complaints and implement corrective actions.
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
- Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.
Requirements:
- Previous experience in a similar role is essential.
- A background in the financial services industry is highly desirable.
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
- Knowledge of FCA regulatory requirements is advantageous.
What We Offer:
- A competitive salary package of up to £40,000 per annum.
- Opportunities for career advancement and professional development.
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Job DescriptionMichelle Denny Recruitment is pleased to be working with a repeat client who is seeking to add a new member to their complaints department. As the Complaints Handler, you will be responsible for addressing and investigating any complaints received, and delivering initial findings in accordance with industry ombudsman guidelines.Key...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Job DescriptionMichelle Denny Recruitment is pleased to be working with a repeat client who is seeking to add a new member to their complaints department. As the Complaints Handler, you will be responsible for addressing and investigating any complaints received, and delivering initial findings in accordance with industry ombudsman guidelines.Key...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeJob DescriptionMichelle Denny Recruitment is delighted to be working with a repeat client who is seeking a skilled professional to join their team as a Complaints Handler. This is an exciting opportunity to work in a dynamic and rapidly growing business, where you will play a pivotal role in delivering exceptional customer service and ensuring customer...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full timeJob DescriptionMichelle Denny Recruitment is delighted to be working with a repeat client who is seeking a skilled professional to join their team as a Complaints Handler. This is an exciting opportunity to work in a dynamic and rapidly growing business, where you will play a pivotal role in delivering exceptional customer service and ensuring customer...
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