Complaints Resolution Specialist

2 days ago


Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000

Job Title: Complaints Manager

Job Summary:

Michelle Denny Recruitment is partnering with a market-leading group of companies to find an experienced Complaints Manager. This role is available on a hybrid or office-based basis, depending on your preference.

Key Responsibilities:

  • Manage and resolve customer complaints with empathy, professionalism, and integrity.
  • Collaborate with internal departments to address root causes of complaints and implement corrective actions.
  • Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
  • Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.

Requirements:

  • Previous experience in a similar role is essential.
  • A background in the financial services industry is highly desirable.
  • Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
  • Knowledge of FCA regulatory requirements is advantageous.

What We Offer:

  • A competitive salary package of up to £40,000 per annum.
  • Opportunities for career advancement and professional development.


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