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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000

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    2 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000

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    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Complaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference. Please note, this would be 3...

  • Complaints Resolution Specialist

    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Complaints Manager Job DescriptionMichele Denny Recruitment is partnering with a leading group of companies in Diss to find an experienced Complaints Manager.This role offers a competitive salary package up to a negotiable £45,000 per annum, with the option to work on a hybrid or office-based basis, depending on your preference. Please note, this would be 3...

  • Complaints Resolution Specialist

    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager who will be at the forefront of the company's customer service initiatives.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your...

  • Complaints Resolution Specialist

    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager who will be at the forefront of the company's customer service initiatives.Offering a competitive salary package up to a negotiable £45,000 per annum, this role is available on a hybrid or office-based basis, depending on your...

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    3 days ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

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    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

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  • Complaints Resolution Specialist

    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is delighted to be working with a repeat client who is looking to add a new member to their complaints department. As a Complaints Handler, you will be responsible for taking up any complaints and investigating before delivering initial findings in line with industry guidance.Our ideal candidate will be a resilient person with an...

  • Complaints Resolution Specialist

    1 month ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is delighted to be working with a repeat client who is looking to add a new member to their complaints department. As a Complaints Handler, you will be responsible for taking up any complaints and investigating before delivering initial findings in line with industry guidance.Our ideal candidate will be a resilient person with an...

Complaints Resolution Specialist

2 months ago

Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time
Job Description

Michelle Denny Recruitment is delighted to be working with a repeat client who is seeking a skilled professional to join their team as a Complaints Handler. This is an exciting opportunity to work in a dynamic and rapidly growing business, where you will play a pivotal role in delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:
  • Investigate and resolve customer complaints in a timely and professional manner, ensuring that issues are addressed effectively and in compliance with company policies and procedures.
  • Receive and respond to customer complaints through various channels, including phone, email, and in-person interactions.
  • Analyze complaints thoroughly and liaise with multiple departments to ensure that issues are resolved efficiently and effectively.
  • Provide prompt and accurate resolutions to customer complaints, ensuring that customer satisfaction is maintained and improved.
  • Identify recurring issues or trends in customer complaints and provide feedback to relevant departments for process improvements.
  • Stay up-to-date with relevant laws, regulations, and industry standards related to customer service and complaint handling.
Requirements:
  • Proficient in customer service principles and practices, with a focus on customer satisfaction.
  • Familiarity with relevant laws, regulations, and industry standards related to customer service and complaint handling.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
What We Offer:
  • A highly competitive salary of up to £30,000, plus benefits.
  • The opportunity to work in a dynamic and rapidly growing business, with a focus on customer satisfaction and service excellence.
  • Future progression opportunities, as the company continues to grow and expand.