Complaints Resolution Specialist
1 month ago
Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.
Key Responsibilities:- Manage and resolve customer complaints with empathy, professionalism, and integrity.
- Collaborate with internal departments to address root causes of complaints and implement corrective actions.
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
- Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.
- Previous experience in a similar role is essential.
- A background in the financial services industry is highly desirable.
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
- Knowledge of FCA regulatory requirements is advantageous.
A competitive salary package of up to £40,000 per annum, with opportunities for career advancement and professional development.
Apply now to embark on a journey of growth and success with Michelle Denny Recruitment.
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