ICT Installation Specialist

1 month ago

Birmingham, Birmingham, United Kingdom EWS Group Full time
Job Summary:

We are seeking a skilled Installation and Support Engineer to join our team at EWS Group. As an Installation and Support Engineer, you will be responsible for carrying out repairs onsite at locations throughout the UK, identifying issues customers may be experiencing, and resolving these issues to ensure complete customer satisfaction.

You will have the opportunity to learn the installation process and progress to becoming a lead engineer, implementing new/upgrading systems, and training administrators to the required standard. Additionally, you will have the chance to progress to a trouble-shooter role, where you will be extremely competent in every area of both hardware and software.

Key Responsibilities:
  • Carry out service calls and workshop duties, including building of revaluation units
  • Represent EWS Group to the best of your ability and maintain excellent working relationships with clients
  • Understand client requirements while carrying out repairs and maintain company vehicles weekly
  • Keep stock within your van at the required level and be flexible to take on additional tasks as required
  • Be aware of Health and Safety requirements and ensure all procedures are observed for both your own and our client's safety
  • Install and configure new systems and deliver training to customers on both hardware and software
Requirements:
  • Ability to coordinate and communicate with all interested parties and report feedback to project managers
  • Desirable to have some understanding of MIS systems and online payment providers
  • Confidently deliver training to customers on all aspects of the cashless solution, both hardware and software
  • Can learn to complete all possible upgrades of software and hardware, both remotely and onsite
  • Can undertake a number of software and hardware upgrades with potential for some data matching being involved
Personal Characteristics:
  • Work on your own and/or as part of a team
  • Ability to handle clients professionally and often under pressure
  • Good communication skills
  • Be self-motivated and have a willingness to learn
  • Flexibility to work additional hours as and when required
  • Be organised with sound timekeeping
  • Be responsive to customer needs/requests
  • Trustworthiness and discretion when handling confidential information
  • A smart appearance and professional manner
Mission Statement & Core Values:

To build market share and create value by rigorous management characterised by the adoption of best practice, informed decision-making, and the continuous development and efficient deployment of our most valuable resource – people.

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