Customer Service Apprentice

3 weeks ago

Didcot, Oxfordshire, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their journey with us is safe, enjoyable, and memorable.

Key Responsibilities
  • Provide excellent customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure seamless customer service delivery, maintaining a positive and respectful attitude at all times.
  • Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry developments and best practices.
  • Contribute to the maintenance of a clean and safe working environment, adhering to health and safety guidelines and procedures.
What We Offer

As a Customer Service Apprentice with GWR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development, including on-the-job training, coaching, and mentoring. Our apprenticeship scheme offers a competitive salary, plus benefits, including free rail travel across the GWR network for you and your family.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be flexible, with a willingness to learn and adapt to changing circumstances. A passion for delivering exceptional customer service and a commitment to ongoing learning and development are essential.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, by the closing date. We look forward to hearing from you.

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