EMEA Customer Liaison

2 weeks ago


Swansea, City and County of Swansea, United Kingdom Euro London Appointments Full time
Job Summary

We are looking for an experienced customer service professional to join our EMEA team. As a key member of our international team, you will be responsible for delivering exceptional customer experiences to clients across the region.

Responsibilities:

  • Deliver exceptional customer service via phone and email, responding to enquiries in a timely and professional manner.
  • Liaise with regional and global teams to resolve customer service issues and provide advice and guidance as required.
  • Process payments over the telephone with customers and check invoices on behalf of billing.
  • Provide basic technical support and account administration across the EMEA region.
  • Allocate leads to the sales team for verification and assist Event Managers at London events as needed.

Requirements:

  • Fluency in French and English is essential.
  • Experience dealing with customers and administration experience with Microsoft Office knowledge.
  • Able to work 3 days in office and 2 days from home, available to reach our office in Llansamlet via car or public transport.
  • Available to work full-time and start immediately.
  • Courteous and professional, thriving in a customer services environment.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. We offer a competitive salary package that includes a range of benefits and perks, including £25,000 + benefits.



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