EMEA Customer Liaison
2 weeks ago
We are looking for an experienced customer service professional to join our EMEA team. As a key member of our international team, you will be responsible for delivering exceptional customer experiences to clients across the region.
Responsibilities:
- Deliver exceptional customer service via phone and email, responding to enquiries in a timely and professional manner.
- Liaise with regional and global teams to resolve customer service issues and provide advice and guidance as required.
- Process payments over the telephone with customers and check invoices on behalf of billing.
- Provide basic technical support and account administration across the EMEA region.
- Allocate leads to the sales team for verification and assist Event Managers at London events as needed.
Requirements:
- Fluency in French and English is essential.
- Experience dealing with customers and administration experience with Microsoft Office knowledge.
- Able to work 3 days in office and 2 days from home, available to reach our office in Llansamlet via car or public transport.
- Available to work full-time and start immediately.
- Courteous and professional, thriving in a customer services environment.
The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. We offer a competitive salary package that includes a range of benefits and perks, including £25,000 + benefits.
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