Customer Trainer

3 weeks ago


Reading, Reading, United Kingdom Intuitive Surgical Full time

Role Overview

The Customer Trainer will be responsible for delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties, including urology, gynecology, general surgery, thoracic, and trans-oral surgery.

Key Responsibilities

  • Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers.
  • Lead and support Specialized training programs and Society events, including working with surgeon educators and course participants to gather data and measure program effectiveness.
  • Act as a subject matter expert for internal projects, as needed, and develop new product development training material/protocol.
  • Support the Training team in improving existing training programs and collaborating on training research initiatives.
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
  • Occasionally support the da Vinci System in a hospital operating room and troubleshoot and maintain training center logistics and equipment.

Requirements

  • Professional training experience, clinical and/or operating room experience, and strong organizational skills are preferred.
  • Ability to work independently, think critically, and solve problems is essential.
  • Excellent oral and written communication skills and strong interpersonal skills are necessary for success in this role.

About Intuitive Surgical

Intuitive Surgical, Inc. is a leader in robotic-assisted surgical technology, striving to foster an inclusive and diverse team committed to making a difference in the world of minimally invasive care.


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