Customer Trainer

3 weeks ago


Reading, Reading, United Kingdom Intuitive Surgical Full time
Company Overview

At Intuitive Surgical, we are dedicated to advancing the world of minimally invasive care. Our mission is to empower physicians to heal without constraints, and we strive to foster an inclusive and diverse team that is committed to making a difference.

We believe that great ideas can come from anywhere, and we actively invest in our team members to support their long-term growth and development. Our team is passionate about taking big leaps forward for a global community of healthcare professionals and their patients.

Job Summary

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties.

Key Responsibilities
  • Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Act as subject matter expert for internal projects, as needed
  • Develop and maintain training materials and protocols
  • Support training research initiatives and continuous improvement of training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
Requirements

Required Knowledge, Skills, and Experience:

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation

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