IT Support Specialist
4 weeks ago
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.
**Job Purpose:**
Bytes are currently recruiting for a Development Support Analyst to deliver high-quality 1st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams.
The successful candidate must be experienced in problem-solving and data analysis and be equipped to quickly develop an understanding of the systems and processes they support and become expert in identifying and resolving problems that impact and delay staff and customer platform interactions.
**Key Responsibilities:**
• Provide 1st/2nd line support for Bytes E-Commerce applications responding promptly to support queries via phone/email/Teams chats and JIRA tickets.
• Ensure a high degree of customer service for all support queries
• Work closely with the Development and IT Support Teams to solve and escalate technical queries
• Manage tickets in the Development support queue and properly record all actions and solutions
• Ensure changes made to data and configurations are accurate and properly documented
• Participate in team meetings
**Qualifications, Experience, & Skills:**
• Educated to GCSE Level with minimum of A-C Grade in Math and English - Essential
• Proficient with Microsoft Excel and Outlook - Essential
• Years of Experience
~1+ Years experience in an IT role - Essential
• Other Requirements
• Ability to quickly gain knowledge to be seen as trusted and competent support team member - Essential
• Prior experience supporting Web Application platforms - Desirable
• Experience with business processes and best practices in a typical E-Commerce platform - Desirable
• Understanding of cloud software solutions, what they are and how they are purchased. - Desirable
• Postman API Platform Experience - Desirable
• Basic SQL skills - Desirable
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