Customer Service Representative

3 days ago

Feltham, Greater London, United Kingdom Reed Full time
Job Title: Customer Order Processor

We are seeking a highly organized and detail-oriented Customer Order Processor to join our team at Reed. As a key member of our customer service team, you will be responsible for managing the planning, receipt, and action of all orders and queries to lead time.

Key Responsibilities:

  • Process customer orders in a timely and accurate manner, ensuring all orders are captured and processed within the expected timeframe.
  • Prioritize and respond to customer inquiries via email, phone, or other communication methods, providing a best-in-class customer experience.
  • Work closely with the logistics team to resolve stock issues and ensure timely delivery of products.
  • Collaborate with the sales team to build relationships with customers and drive business growth.
  • Monitor and report on customer service levels, stock shortages, and product changes to ensure seamless operations.

Requirements:

  • Minimum 3 years of experience in supply chain customer service, preferably in the FMCG industry.
  • Strong understanding of supply chain processes, including order management, inventory control, and logistics.
  • Excellent communication and interpersonal skills, with the ability to influence and communicate clearly at all levels.
  • Proficiency in SAP and Excel, with the ability to analyze data and make informed decisions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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