Lloyds Banking Group Customer Support Specialist
3 weeks ago
Job Description
This role involves providing exceptional customer service to Lloyds Banking Group customers via telephone. You will be responsible for handling inbound calls with enthusiasm and a desire to help customers resolve their queries in a timely and efficient manner.
You will work closely with the customer to understand their issue and provide a positive experience by offering tailored solutions that meet their needs.
Key Responsibilities:
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support and provide a positive experience for all customers by helping them with all aspects of their personal banking, including bank transfers, direct debits, and digital banking support.
- Help customers who may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services.
- Problem-solving - take ownership of each and every query and ensure these are resolved, making a real positive difference for our customers.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
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