Lloyds Banking Group Customer Support Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Teleperformance Full time

Job Description

This role involves providing exceptional customer service to Lloyds Banking Group customers via telephone. You will be responsible for handling inbound calls with enthusiasm and a desire to help customers resolve their queries in a timely and efficient manner.

You will work closely with the customer to understand their issue and provide a positive experience by offering tailored solutions that meet their needs.

Key Responsibilities:

  • Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
  • Support and provide a positive experience for all customers by helping them with all aspects of their personal banking, including bank transfers, direct debits, and digital banking support.
  • Help customers who may be going through financial difficulty and debit card support.
  • Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services.
  • Problem-solving - take ownership of each and every query and ensure these are resolved, making a real positive difference for our customers.
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.


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