Housing Solutions Professional
4 weeks ago
At Vox Network Consultants Limited, we are seeking a highly skilled Housing Solutions Professional to join our team. As a key member of our housing solutions team, you will play a vital role in ensuring that our customers receive the best possible support and advice in relation to housing and related support.
Key Responsibilities:
- Provide effective housing solutions to customers in need, including assessment and advice on housing and related support.
- Deputise for the Housing Advice Manager as needed.
- Deal with difficult housing enquiries to ensure all customers have a positive experience and receive the right answer first time with consistent high quality.
- Provide clients with a written record of the advice and guidance provided, along with actions agreed, to pilot the Personalise Housing Plans.
- Ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to the council's write first time and customer service standards.
- Ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers.
- Follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations.
- Enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness.
- Interview and carry out an initial assessment of all customers visiting the Housing Aid Centre.
Requirements:
- Experience of dealing with the public providing practical advice in a housing and welfare context, to include administrative experience.
- Experience of working in a multi-cultural, inner city environment.
- Experience working as a housing solutions officer.
- Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults.
- Experience of the relevant housing legislation and case law, including the Housing Act 1996, Homelessness Reduction Act 2017 and the Protection from Eviction Act 1977.
- Ability to respond sensitively to people experiencing a wide range of housing problems.
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