Service Delivery Co-ordinator
1 week ago
Company Overview
Serco is a leading provider of services to the UK government, with a strong commitment to delivering high-quality solutions that meet the needs of our clients.
About the Role
We are seeking an experienced Service Delivery Co-ordinator to join our team in the Asylum Accommodation and Support Contract (AASC) directorate. The successful candidate will be responsible for coordinating administrative duties to support the IA and Transport teams, ensuring service users' needs are met within agreed timeframes.
Key Responsibilities
- Liaise with suppliers and sub-contractors to ensure fully compliant and effective transportation services.
- Schedule and allocate workflows for collecting and transporting service users, as required by the contract.
- Monitor the customer portal regularly and ensure all travel requests are uploaded to facilitate KPI 4 timescales.
- Build effective relationships with key stakeholders, both internally and externally across the AASC contract.
- Update visual management boards and contribute to operational excellence within the Service Delivery Centre.
- Maintain data integrity of IT systems to support performance reporting.
- Produce reports, briefings, and information updates to a high standard within limited timeframe.
Requirements
- The ability to engage and create successful working relationships with internal and external stakeholders.
- Effective communication skills to update colleagues and teams on progress.
- Demonstrated time management skills and ability to prioritise tasks to meet specific deadlines.
- Strong MS Excel skills and experience with ICT systems.
- Able to travel within regions and occasionally within the UK (valid UK driver's licence required).
- Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are mandatory.
Benefits
- Up to 6% contributory pension scheme.
- Employee Assistance Programme.
- A safe and supportive culture.
- Opportunity to make a positive difference to the prison and court systems.
- Company passionate about diversity and inclusion.
Salary Information
£42,000 per annum, based on market rates and industry standards.
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