Hospitality Service Manager

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Ltd Full time

Welcome to Imperial London Hotels Ltd, a leading hospitality provider in Central London, with a rich history spanning over 185 years.

Job Description

This exciting opportunity is available for a Reception Supervisor to join our team at the Tavistock Hotel, located in the heart of Bloomsbury, London. As a Reception Supervisor, you will play a vital role in delivering exceptional guest service, addressing any shortfalls in service quality and operating standards.

Key Responsibilities include:

  • Checking arrivals for the next day and 3 days in advance & checking the guests in/out, taking payments.
  • Supporting staff through conflict resolution, effective time management, workload prioritisation and individual staff development.
  • Maintaining a thorough understanding of hotel facilities and processes, contributing to a culture of high-quality standards for relationship building, customer service and selling techniques.
  • Providing support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
  • Ensuring that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
Requirements

To succeed in this role, you will require:

  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • A personable and engaging nature with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
  • You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
  • A positive can-do attitude, calm under pressure, able to work both independently and as part of a team.
  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) and 3C.
What We Offer

We offer a competitive salary of £27,539.00 + benefits, including:

  • 28 Days Holiday pro-rata increasing with length of service up to 33 days.
  • Free meals on duty.
  • Uniform & dry-cleaning.
  • Workplace pension scheme.
  • £300 Refer a Friend Scheme.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan / Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Early Pay - Instantly access a portion of the pay youve already earned.
  • Mental health first aiders support & well-being.
  • Employee Assistance Programme- Supported by Hospitality Action.

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