Senior Customer Experience Manager
4 hours ago
The Senior Customer Experience Manager will lead a portfolio of customers, building meaningful relationships and ensuring their needs are met. Key responsibilities include account retention, effective call cycles, and liaising with BDEs to understand customer buying patterns. The role also involves managing group accounts, updating the group account bible, and conducting group customer meetings.
Key Responsibilities:- Manage a portfolio of customers to ensure their needs are met
- Focus on account retention through effective call cycles and liaison with BDEs
- Manage group accounts and update the group account bible
- Conduct group customer meetings and follow up on identified accounts
The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong understanding of customer management principles.
RequirementsWe are seeking a highly motivated and experienced individual who can demonstrate the following skills and qualifications:
- Excellent communication and interpersonal skills
- Strong understanding of customer management principles
- Ability to work effectively in a team environment
- Proven track record of account management and customer retention
The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. Benefits include a comprehensive pension scheme, generous holiday allowance, and opportunities for professional development.
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