Aviation Technical Support Specialist

2 days ago

Luton, Luton, United Kingdom TUI Full time

About the Role

We are seeking a highly skilled Aviation Technical Support Specialist to join our team at TUI. As a key member of our digital platform support team, you will be responsible for monitoring and reviewing the Aviatar digital platform for failure trends and aircraft system performance.

Key Responsibilities

  • Monitor and review the Aviatar digital platform for failure trends and aircraft system performance, planning and implementing troubleshooting and rectification using in-depth system knowledge to improve fleet reliability.
  • Repetitively and repeatedly monitor and coordinate rectification work scopes in a timely manner to reduce schedule interruptions.
  • Liaise with engineering support departments regarding all operational matters.
  • Participate in daily calls to key line stations and 3rd party bases to discuss current aircraft defects, aircraft operational status, and planned night stop maintenance.
  • Monitor and communicate fleet performance downgrades to the Ops team, liaising with Flight Ops and TUI Operations Control Centre as required to deliver the most up-to-date fleet operational status.
  • Monitor and react to Aircraft Communication Addressing and Reporting System messages as required to provide timely response to flight crew technical requests and reduce potential for FDC and improved OTP.
  • Assist the MOC Engineers with AOG recovery organisation, including spares requirement, technical documentation, and travel and accommodation as required to reduce AOG recovery times.
  • Assist the MOC team with structural repair coordination, including OEM communications.
  • Produce Service Orders and associated maintenance data for non-contracted MROs as ad-hoc maintenance requirements occur.
  • Support the Operation in a 'hands-on' role where the need arises in either base or line maintenance environments.

About You

  • Ability to hold CAA/EASA A or B License preferred but not essential.
  • Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
  • Significant technical and trouble-shooting experience.
  • Knowledge of and experience with Boeing BCS system.
  • Significant experience of Aircraft on the Ground resolution, both hands-on and detailed recovery planning.
  • An excellent knowledge of AMOS, including maintenance planning functions and modification control.
  • A logical thinker with the ability to generate ideas, alternatives, and solutions.
  • Excellent communication skills with the ability to discuss and explain complex situations to all areas of the business.
  • Make decisions based on operational risk with respect to Denied Boarding Compensation.
  • Strong organisational skills and sound office IT skills.
  • Willingness to support the operation at short notice, including overseas, when required.

About Our Offer

  • Fantastic holiday benefits including discounts and special offers.
  • Discretionary Bonus Scheme.
  • Private Medical Insurance.
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
  • Pension scheme and life assurance.

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