Hotel Room Service Associate

2 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Leader in Luxury Hospitality

As a premier 5-star hotel in London, The Ritz London is committed to delivering exceptional experiences for guests and employees. We are seeking a talented and dedicated individual to join our Room Service team as a Night Waiter/Waitress.

Job Summary:

This role requires a passionate and skilled individual to deliver exceptional customer experiences through prompt and efficient service. The ideal candidate will possess excellent communication skills, attention to detail, and a deep understanding of luxury hospitality.

Main Responsibilities:

  • Prepare and deliver food and beverage orders to guest rooms with precision and efficiency
  • Maintain a high level of customer satisfaction through proactive service and attention to detail
  • Collaborate with colleagues to ensure seamless room service operations and exceptional customer experiences

Requirements and Qualifications:

  • Relevant experience in a 5* property is desirable
  • Excellent customer service skills and attention to detail
  • Possess the ability to work under pressure and have strong organisational skills
  • Great command of the English language, both spoken and written

Benefits and Perks:

  • Competitive salary within the luxury London hotel sector (£22,000 - £27,000 per annum)
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme (£600)
  • Training Fund Assistance


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