Hotel Room Service Associate
2 weeks ago
The Ritz London: A Leader in Luxury Hospitality
As a premier 5-star hotel in London, The Ritz London is committed to delivering exceptional experiences for guests and employees. We are seeking a talented and dedicated individual to join our Room Service team as a Night Waiter/Waitress.
Job Summary:
This role requires a passionate and skilled individual to deliver exceptional customer experiences through prompt and efficient service. The ideal candidate will possess excellent communication skills, attention to detail, and a deep understanding of luxury hospitality.
Main Responsibilities:
- Prepare and deliver food and beverage orders to guest rooms with precision and efficiency
- Maintain a high level of customer satisfaction through proactive service and attention to detail
- Collaborate with colleagues to ensure seamless room service operations and exceptional customer experiences
Requirements and Qualifications:
- Relevant experience in a 5* property is desirable
- Excellent customer service skills and attention to detail
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
Benefits and Perks:
- Competitive salary within the luxury London hotel sector (£22,000 - £27,000 per annum)
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
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