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Hotel Concierge

2 months ago

Southampton, Southampton, United Kingdom Southampton Harbour Hotel Full time
About the Role

We are seeking a highly skilled and enthusiastic Concierge/Day Porter to join our team at Southampton Harbour Hotel. As a key member of our reception team, you will be responsible for ensuring the smooth arrival and departure of our guests.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and requests in a friendly and professional manner.
  • Assist with the handling of luggage and other guest belongings, ensuring they are safely stored and retrieved as required.
  • Support the reception team with administrative tasks, such as checking guests in and out, and handling room assignments.
  • Work collaboratively with other departments to ensure seamless service delivery and maintain high standards of hospitality.
What We Offer
  • A competitive salary and benefits package, including a stylish boutique uniform and meals included while on duty.
  • Opportunities for career progression and professional development within the Harbour Hotels Group.
  • A unique and vibrant working environment, with a focus on creating a positive and enjoyable experience for all team members.
Requirements
  • A friendly and outgoing personality, with excellent communication and interpersonal skills.
  • A flexible approach to work, with the ability to adapt to changing circumstances and priorities.
  • A valid UK driving license, as you will be required to drive company vehicles on occasion.
  • Previous experience in a hotel environment is desirable, but not essential as full training will be provided.

Please note that only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.