Personal Consultant

2 months ago

Southampton, United Kingdom Regent Seven Seas Cruises Full time
Job Description

ABOUT US


Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.


Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas Grandeur™ - form The World’s Most Luxurious Fleet™ and explore more than 450 immersive destinations globally.


Offering Unrivalled Space at Sea™, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.


Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line. Voyage fares include, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.


BENEFITS


  • Free car parking nearby
  • Pension Scheme
  • Private Medical
  • Development Opportunities, partnered with Dale Carnegie
  • Sales Incentive Plan
  • 6 weeks- paid sickness
  • Discounted Cruise Programme
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts


ROLE LOCATION


This role will be based in our office in Southampton with Fridays working from home.


BASIC PURPOSE


To sell Regent Seven Seas Cruises products directly to guests from all EMEA countries by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales, and ensure an overall superior guest service experience with RSSC.


POSITION RESPONSIBILITIES


  • Promote sales to direct EMEA guests by initiating calls, SF Campaigns to act on leads and/or prospects in order to identify travel needs, present/explain RSSC cruise products and make travel recommendations.


  • Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.


  • Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify guest travel trends; Proactively and consistently seeks opportunities to promote and sell RSSC products based on guest travel history.


  • Acquire in depth industry and RSSC company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.


  • Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.


  • Participate in department approved mass e-mail campaigns targeting specific guests’ profiles.


  • Perform other job-related functions as assigned.


EXPERIENCE


  • Minimum one year sales experience; cruise sales a plus. Familiarity of global travel destinations recommended, but not required.


EDUCATION


  • GCSE'S or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.


KNOWLEDGE & SKILLS


  • Strong verbal communication skills including professional telephone etiquette.
  • Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus.
  • Knowledge of CRM product Salesforce.com a plus.
  • Ability to quickly learn and maintain current knowledge of Regent Seven Seas Cruise products and services.
  • Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities.
  • Possess a strong drive and high energy to reach specified sales goals.


**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.**

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