Operations Manager

22 hours ago


Hounslow, Greater London, United Kingdom Red Sky Personnel Full time
About the Role

We are seeking an experienced Workshop Supervisor to join our team at Heathrow airport.

This is a fantastic opportunity for a proactive and organized individual to manage staff and day-to-day operations, ensuring a high quality of customer service.

Main Responsibilities:

  • Manage workshop staff and space to drive productivity and chargeable hours.
  • Promote safety in the workplace and adhere to safe working practices.
  • Complete workshop excellence reports and take necessary actions.
  • Quarantine broken tooling and equipment, and list them in a register.
  • List and record new tooling for ISO checks and calibration.
  • Prepare quotes for customers based on their Service Level Agreement (SLA).
  • Perform yard checks and maintain accurate status updates on a whiteboard.
  • Ensure all parts are ordered and allocated to jobs.
  • Complete daily status reports for customers and send initial reports of any accidents or incidents.
  • Check and sign off all paperwork, including quality checks on job completion.
  • Complete pre-user checks for forklift trucks, ladders, and other equipment.
  • Prepare technical handovers for the next shift, detailing outstanding work and relevant paperwork.
  • Report underperforming staff to the Operations Manager and assist with performance reviews and investigations.


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